Skip to content Welcome to Nybro Frugtplantage’s webshop. When you shop with us, you accept the terms and conditions below. We recommend that you read them carefully before making a purchase.
You can order our products via the webshop at www.nybrofrugt.dk. Once you have placed an order, you will receive an order confirmation by email. The agreement is only binding once you have received an order confirmation from us.
All prices are stated in Danish kroner (DKK) incl. VAT and duties. You can pay using the payment methods shown in the webshop (e.g. Dankort, Visa, Mastercard or MobilePay). The amount will only be charged to your account when the item is dispatched.
We dispatch items within 2–5 business days unless otherwise stated. Delivery is made to the address you provided when ordering. Delivery costs are shown before you complete your purchase.
As our products are food items, the right of withdrawal does not apply under section 18(2)(4) of the Danish Consumer Contracts Act. This means you cannot cancel your purchase of apple juice or other food items once the item has been delivered. If you have received an incorrect or damaged item, please contact us immediately (no later than within 2 days) at kundeservice@nybrofrugt.dk.
Nybro Frugtplantage
Lille Salbyvej 54
5370 Mesinge, Fyn
CVR no.: 18756382
Email: kundeservice@nybrofrugt.dk
Website: www.nybrofrugt.dk
We deliver within Denmark only.
Orders received before 12:00. Normally, you will receive your apple juice within 2–5 business days.
We ship the apple juice with Xpressen. It is important that the item is stored correctly after delivery.
Shipping costs 110 kr. Free delivery is offered on orders over 495 kr.
Check the item upon delivery. If the product is damaged or spoiled on delivery, contact us as soon as possible at kundeservice@nybrofrugt.dk. We will arrange an exchange or a refund.
We take responsibility for ensuring the item arrives in good condition. If any loss or damage occurs during transport, we will arrange a replacement delivery or a refund.
Store in a cool, dark place. Once opened, the apple juice should be consumed within a few days and kept refrigerated.
You have a 24-month right to complain in accordance with the Danish Sale of Goods Act.
This means you can complain about faults or defects in the product that are not due to incorrect storage or handling.
The right to complain does not cover defects caused by:
Contact us as soon as possible at kundeservice@nybrofrugt.dk and preferably attach a photo of the item along with your order number.
Items should be sent to:
Nybro Frugtplantage
Lille Salbyvej 54
5370 Mesinge
We do not accept parcels sent cash on delivery.
Nybro Frugtplantage – from apple to apple juice, made with care.
If you wish to complain about your purchase, please first contact us directly:
Address: Lille Salbyvej 54, 5370 Mesinge
Email: kundeservice@nybrofrugt.dk
We aim to resolve the matter together.
If we are unable to find a solution, you as a consumer can submit a complaint to:
Nævnenes Hus
Toldboden 2, 8800 Viborg
Website: www.naevneneshus.dk
You can also use the European Commission’s online dispute resolution portal (the ODR platform):
https://ec.europa.eu/odr
If your complaint concerns a food item that may be harmful to health, or you wish to report a food issue, you can contact:
The Danish Veterinary and Food Administration
Glasværksvej 48, 4230 Skælskør
Tel.: 72 27 69 00
Email: fvst@fvst.dk
www.foedevarestyrelsen.dk
We treat your personal data confidentially and only in connection with order processing, delivery and customer service.
Read more in our [privacy policy] (insert link if you have a separate page).
All purchases at Nybro Frugtplantage are governed by Danish law.
Any disputes are settled by the Danish courts.
